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1. BOOKING CONTRACT
Your booking is confirmed and a contract exists when D Jones Holidays Sdn Bhd issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to D Jones Holidays Sdn Bhd immediately.
2. BOOKING ON BEHALF OF OTHERS
If you make a booking on behalf of other participants, you are the designated contact person for every participant included in that booking. This means that you are responsible for making all payments due in connection with your tour booking, notifying D Jones Holidays Sdn Bhd or your authorized agent for any changes or cancellations.
You are responsible to obtain all required consents and for verifying that any information you provide on behalf of another participant is complete and accurate to D Jones Holidays Sdn Bhd.
3. HEALTH AND MEDICAL INFORMATION
By booking tour with D Jones Holidays Sdn Bhd, you agree to provide and to disclose all relevant medical information accurately. D Jones Holidays Sdn Bhd reserves the right to request further information or professional medical opinions where necessary, as determined in its discretion, for your safety or the safe operation of a tour.
Pregnancy is considered a medical condition and must be disclosed to the D Jones Holidays Sdn Bhd or your authorized agent at the time of booking.
4. AGE REQUIREMENT
The age limit allowed to participate in any tour(s) or services provided by D Jones Holidays Sdn Bhd is 1 to 75 years old. Participant under the age of 18 is considered to be a minor. Children age is from 2 to 12 years old and the infant is below 2 years only. Minors, children, and infants must always be accompanied by an adult.
The accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s), children and infant(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. D Jones Holidays Sdn Bhd will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals. Each adult on a booking with a minor(s), children and infant(s) is responsible for the behaviour, wellbeing, supervision, and monitoring of such minor(s), children and infant(s) and accepts these Terms and Conditions for and on behalf of any minor(s), children and infant(s) on their booking, including all assumptions of risk and limitations of liability.
5. PRICE, SURCHARGES, AND TAX
Minor (s) will be charged as per adult rates. Children aged 2 to 12 years old is discounted 50% of the adult rates. Meanwhile, infant aged below 2 years old is FOC. For overnight tours, children aged 2 to 12 years old is charged at 65% of adult rate. The price of the tour(s) and any products or services offered by D Jones Holidays Sdn Bhd is subjected to change at any time. We reserve the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, taxes, airport charges, local operator costs, currency and exchange rate fluctuation, or government action which impacts the price of the applicable tour or services.
If the price changes after you received the confirmation and full payment have been paid, you may choose to either:
(a) cancel the booking without any charges, or
(b) accept the change of price
You must notify D Jones Holidays Sdn Bhd of your choice prior to the tour or at least 7 days after receives notification of the price change. If no notification receives by you, you will be deemed to have accepted the price change and will be liable for payment of the increase.
D Jones Holidays Sdn Bhd may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings, where payment of at least a deposit has been received by us, are not entitled to reduce pricing.
Tourism Tax
The tourism tax has been enforced on September 1st and applicable to foreign tourists. The foreign tourist will be charged a flat rate of RM10.00 per room per night for all types of hotels and accommodation. Hotels will collect the tourism tax at the time of check-out. Therefore please pay the tourism tax directly to the hotel upon check-out as it is not included in our prices.
6. DEPOSIT AND FINAL PAYMENT
A deposit of 50% is required upon confirmation of services. Balance or full payment must be made within 14 days before service. Please note that bookings are not confirmed nor secured until D Jones Holidays Sdn Bhd receives the deposit and send a written confirmation to you.
If a booking is made within 14 days or less prior to arrival, full payment will be required at the time of booking. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit. D Jones Holidays Sdn Bhd is not responsible for cancelled land and/or air reservations in the event full payment is not received by the final payment date.
7. UNUSED OR MISSED SERVICES
No reimbursements, discounts or refunds will be issued for services that are missed or unused after tour departure due to no fault of D Jones Holidays Sdn Bhd, including your removal from a tour because of your negligence or breach of the Terms and Conditions.
8. TRAVEL INSURANCE
All tour participants are encouraged to purchase comprehensive travel insurance for the full duration of your tour to cover against personal accident, loss of baggage, flight delays and/or cancellation, unexpected alterations to travel arrangements, act of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft and etc.
9. COMPLAINTS
You agree to bring any complaint to D Jones Holidays Sdn Bhd as soon as possible in order to provide the company with the opportunity to properly address such complaint. You agree to inform your tour guide (as a representative of the company onsite) or the company’s operation’s department directly.
D Jones Holidays Sdn Bhd assumes no liability for complaints that are not properly brought to the attention of the company and cannot resolve or attempt to resolve complaints until proper notice is provided.
Any complaint made after the completion of a tour must be received in writing by the company within 30 days of the end of the
tour. Please email to us at djonesholidays@gmail.com and include the details of the tour(s) or services.